Post-operative AI Support Text Line Privacy Policy
Effective Date: July 18, 2025
Vennemeyer Plastic Surgery
Vennemeyer Plastic Surgery (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information, including health-related information. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, text message communications, online forms, and other electronic interactions.
By accessing our services or providing your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Mailing address
- Insurance information (if applicable)
B. Health Information (Protected Health Information, or PHI)
As a medical practice, we collect health-related information such as:
- Surgical history
- Planned or completed procedures
- Post-operative concerns or symptoms
- Patient-submitted photos (when applicable)
- Medication history
This information may be collected via intake forms, text messaging, telephone, or other direct interactions.
C. Technical and Website Data
- IP address
- Browser type
- Device type
- Website pages viewed and usage patterns
- Cookies and tracking technologies (see Section 7)
2. How We Use Your Information
We use your information for the following purposes:
- Providing Medical Services: Including scheduling, diagnosis, surgical procedures, and follow-up care.
- Post-Operative Messaging: If you consent to participate in our SMS support program, we use your phone number and procedure-related details to send recovery instructions, reminders, safety tips, and check-in messages.
- Customer Service and Support
- Compliance with Legal and Regulatory Obligations
- Marketing (with Explicit Consent): We may send newsletters or updates only if you opt in.
3. HIPAA Compliance
Vennemeyer Plastic Surgery is a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). As such:
- We safeguard all Protected Health Information (PHI) using administrative, technical, and physical safeguards.
- We only use or disclose PHI as allowed under HIPAA, such as for treatment, payment, or healthcare operations, or when authorized by you in writing.
- We require third-party service providers (such as texting or EMR platforms) to enter into Business Associate Agreements (BAAs) ensuring their compliance with HIPAA.
We do not sell, rent, or use your PHI for advertising without your explicit written authorization. See https://www.
4. Text Messaging Consent & Opt-Out
Consent to receive SMS messages is not a condition of medical care, and participation is entirely optional. Patients may choose to receive post-operative support via text by registering through the consent process. Only surgical patients who have completed this process may receive messages. Patients who decline will still receive the same care via traditional communication methods. If you register for our post-operative text message support, we will use your mobile number to send health-related messages tailored to your procedure. These may include:
- Recovery tips and garment usage reminders
- Safety checks and medication reminders
- Instructions on when to contact us or seek urgent care
You may opt in by texting a designated keyword (e.g., “SURGERY”) and providing your name and surgery date. By doing so, you consent to receive messages per our Terms and this Privacy Policy.
You may opt out at any time by replying STOP. Standard messaging rates may apply. Text HELP for more information.
Note: SMS messages are not encrypted. Although we limit message content to general guidance and avoid sensitive details, you understand the risks and accept that text communication is not a fully secure channel.
5. Information Sharing
We do not share your personal or health information except:
- With your written authorization
- With service providers who help us deliver care or communication (under BAA where required)
- As required by law (e.g., reporting abuse, court orders, public health reporting)
- In emergencies to protect your health and safety
6. Data Retention & Security
We retain your personal and medical data as long as legally required or necessary for treatment. We implement encryption, access controls, and data audits to safeguard your information.
7. Cookies and Tracking
We may use cookies or analytics tools (e.g., Google Analytics) to understand visitor behavior on our website. These do not collect PHI.
You can opt out by adjusting your browser settings or visiting:
https://tools.google.com/
8. Your Rights
You have the right to:
- Request access to your medical records
- Request corrections to incorrect or incomplete data
- Request restrictions on disclosures
- Revoke authorization for marketing use
- File a complaint if you believe your privacy rights have been violated
To exercise your rights, please contact us at:
Vennemeyer Plastic Surgery
240 Miron Dr. Southlake TX 76092
(817) 912-1410
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted at:
https://